Reference

Privacy Policy For Your master138 Account

Our Privacy Policy explains how we collect, use and protect the details you provide when opening a master138 account.

Clear data purposesWallet record handlingPhone verificationCookie choices
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master138 Privacy Policy For Your master138 Account
CONTACT ROUTES

Where Privacy Questions Get Answered

Privacy questions should reach the same support route that handles account and wallet status, so we can match your request to the correct account record. Send the phone number linked to your account and describe the change, access request or deletion question without sharing a password or one-time code. We answer through live chat every day from 08:00 to 23:00 Western Indonesia Time. For a DANA or QRIS receipt question, include the transaction reference rather than a full wallet credential.

Team online

Live chat

Use live chat from the account area between 08:00 and 23:00 Western Indonesia Time. We can explain which personal details a Privacy Policy request concerns, confirm the next account step and keep wallet credentials out of the conversation.

Account request

Ask us to access, correct or remove personal data by naming the phone number linked to your account. We may ask for an account check before making a change, helping prevent another person from altering your profile.

Payment record

When your request concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, attach the payment reference and date. We use those details to locate the correct entry without asking for a wallet PIN.

DATA PRACTICES

Six Practical Privacy Safeguards

We apply the Privacy Policy to the way account information moves through login, verification, wallet status and support.

Purpose-based collection

We collect details connected to a clear account task, such as phone verification, login protection, a payment reference or a Privacy Policy request. This keeps a request about QRIS status separate from unrelated lobby activity.

Device signals

Browser type, session time and connection details can help us spot a login that does not match your recent access pattern. These signals support account checks; they are not your wallet password or one-time code.

Cookie control

Cookies can keep your session available and help us understand which policy pages are opened. You can clear or block them in your browser, although some account access steps may then need to be repeated.

Account security

Phone verification comes before account access, and we may ask for a matching account detail before changing personal data. Never send your password, wallet PIN or one-time code to support.

Retention checks

We keep account and transaction references while they serve access, security, dispute handling or a legal requirement. When a purpose ends, we review whether the record still needs to remain available.

Change requests

You can ask us to see, correct or remove personal data through live chat. Include your linked phone number and request type; we verify the account first so a data change is not made by the wrong person.

Privacy Policy Answers For master138

These Privacy Policy answers address the account questions we hear most often before access is requested. They explain what data we use, why phone verification matters, how cookies work, what happens to DANA and QRIS references, and where to ask for a correction or deletion. If your question is not listed, contact live chat during the stated support hours.

It covers account details, phone verification, login and device records, cookies, support messages, and references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. It also explains access, correction, deletion and retention requests.

We use your phone number to create and identify your account, complete the phone verification step and respond to account requests. Before changing personal details, we may ask for a matching account check so another person cannot take control.

Yes. The Privacy Policy includes payment references and status details linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. We use a reference or receipt detail to locate a record, not your wallet PIN.

You can ask for access to the personal data connected with your account through live chat from 08:00 to 23:00 Western Indonesia Time. Provide your linked phone number and complete the account check requested by our support team.

Send a correction request through live chat and state which account detail is wrong. We may request phone verification or another matching account step before updating it, then explain the result through the same support channel.

You may request deletion through live chat. We first check whether records must remain for account security, transaction disputes or a legal requirement. Where deletion is possible, we remove or separate the requested data after verification.

Yes. Account access and eligibility depend on local law. Our Privacy Policy describes the data used for an access decision, while live chat can explain the account steps available to you without asking for a wallet PIN.

Related Pages

master138 Indonesia Access guide Daily Rewards Hub Live Roulette Grand Account information