Reference

Legal details for your master138 account

master138 Legal details put account access, policy scope and data handling in one clear place before you open an account.

Policy scopeAccount accessData requestsLocal law applies
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master138 Legal details for your master138 account
CONTACT ROUTES

Where to send a Legal account question

A clear contact path helps when you need a policy answer rather than a lobby explanation. Use the support route connected to your account and state whether your question concerns access, personal data, cookies, payment records or a policy change. We check the account identifier first, then match the request with the relevant record. If your issue began after a DANA or QRIS payment, include the receipt reference so our team can separate a policy question from a wallet-status question.

Team online

Account access

Send your registered phone number and describe the access point that stopped you. We use those details to locate the account record without asking you to repeat unrelated payment or game details.

Data request

Ask us to locate, correct or explain personal account data through the support route. Include the data category and your account identifier so we can confirm ownership before replying.

Payment record

For DANA, OVO, GoPay, QRIS or bank transfer records, provide the date and receipt reference. This lets us check the account ledger and respond to the Legal part of the question.

DATA HANDLING

Six practical points behind our Legal policy

We keep this policy practical by connecting each Legal request to an account step or a record we can locate.

Account data

We use the account details you provide to identify your account and handle access requests. When a request involves a phone number, we may verify that number before discussing account-specific records.

Phone verification

Phone verification is an account access step, not a substitute for checking local eligibility. We use it to reduce mistaken account matches when you ask about Legal terms or personal records.

Cookies

Cookies can retain session and page preferences so the Legal page and account area load consistently on your device. You can ask support which cookie-related setting your question concerns.

Account security

Keep your registered phone details private and contact us through the account support route. We do not treat a receipt reference alone as proof that a requester controls the account.

Record retention

Payment and account records may remain available for operational, dispute and local-law reasons. Ask us about a specific record category and date rather than requesting an undefined account history.

Policy changes

If we change a Legal term, we can point you to the relevant wording and the date it applies. Send a request through support when you need a change explained or a correction considered.

Answers before you open an account

These Legal answers cover the questions we expect you to ask before account access. They focus on eligibility, data, cookies, payment records and contact steps rather than general lobby features. If your circumstances are not covered, use the account support route with your registered phone number and a short description of the issue. Access depends on local law, and you remain responsible for checking the rules that apply to your location.

The master138 Legal page covers account access, phone verification, personal data, cookies, payment records, policy changes and contact requests. It also explains that access depends on local law, so you should check whether the service is permitted where you are before opening an account.

Yes. Access depends on local law and your own eligibility. Our Legal terms do not replace the rules that apply in your location. If you are in Indonesia, check the applicable requirements before using the account area or submitting a DANA, OVO, GoPay or QRIS payment.

Use the account support route and ask for a data request. Include your registered phone number, the data category you want and any relevant date. We may verify account control before discussing personal records, so another person's details are not disclosed.

Yes. The Legal contact path accepts correction requests for inaccurate account details. Tell us which field is wrong, what the correct value should be and why it needs changing. We may request phone verification before reviewing or applying an account-level correction.

DANA and QRIS references help us match a payment event with the correct account and investigate a status question. Include the receipt reference and date when contacting us. We use those details for the relevant request, not as permission to discuss another account.

Cookies can support the session and retain page settings while you move between the Legal page, login and account areas. If you disable them, some account steps may not behave as expected. Contact support if you want a specific cookie setting explained.

Send the question through the account support route and identify the policy wording or page section you mean. Add the date you saw it and your registered phone number. We can explain the relevant change, subject to account verification and local requirements.

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